What does The Reply Edit do?
I provide remote inbox management, routine written email correspondence and follow-up support for small businesses.
Good to know
Frequently asked questions.
A few useful details about how The Reply Edit works.
Do you offer phone support?
The Reply Edit primarily focuses on written email and inbox support. Telephone support can also be discussed and arranged during agreed, set hours, depending on your business needs.
When is support available?
Support is primarily provided on weekday evenings. We agree the scope, working hours and expected response times before starting.
Can you respond to customers on behalf of my business?
Yes, for agreed routine enquiries, using your preferred tone of voice and guidelines. Any messages needing your personal decision can be referred back to you.
How much does it cost?
Support is tailored to your requirements. Please get in touch to discuss the scope and receive a quote.
How will you access my inbox?
We will agree a suitable access method before work begins, taking account of your email provider and security requirements. You should avoid sharing your password directly.
Will you handle sensitive or confidential information?
The type of information involved will be discussed before any access is granted. Appropriate confidentiality, data-protection responsibilities and access controls must be agreed in advance.
Have another question?
I’d be happy to discuss what your business needs.
Get in touch →